Contact us & how to use Crechely
Stuck on something, found a bug, or just have a question? Email us and we'll get back to you.
How to use Crechely
1. Set up your school
Go to Settings → General to upload your logo and letterhead, and fill in your address, contact details, and bank details. Your letterhead appears automatically at the top of every statement you generate.
2. Add classes and children
Classes (Grade R, Toddlers, Aftercare, etc.) live under Classes, and each one can have its own monthly fee. Add children under Children, assign each one to a class, and their monthly fees are generated automatically.
3. Record payments
When a parent pays, go to Payments and record the amount, method, and date. It's automatically applied to whatever that child owes, oldest first — or to a specific fee if you tag it.
4. Send reminders
The Reminders page lists every child with money outstanding and a ready-to-send message. Click WhatsApp or Email to open it pre-filled in your own app, edit it if you like, then mark it as sent. The dashboard's "Reminders sent / unsent" cards give you a running count.
5. Deleting things safely
Only an admin can delete. A deleted class or child goes to Trash for 30 days, where it can be restored, and admins get a reminder to review it on the last day before it's gone for good. Deleting a payment reverses it straight away and needs a reason, which is kept in the activity log.
6. Team & roles
Invite your team under Settings → Team. Admins can manage billing, team members, and approvals. Accountants and Managers can record day-to-day activity. Viewers can look but not change or approve anything.
7. Statements
Generate a parent statement from a child's page — it uses your letterhead and lists exactly what was charged and paid, month by month.
Already a customer? Go to your dashboard.